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Satisfaction Guarantee
Ember Aqua Shield, Inc. regrets that do to the HIGH RISKS and DIFFERENT VARIABLES involved with FOREST and BRUSH FIRES. It is impossible to GUARANTEE our product of the EMBER AQUA SHIELD. We test every one of our Ember Aqua Shields before we pack them for shipment to you.If it fails our stringent testing procedures, Ember Aqua Shield, Inc. will destroy that unit. We would rather take the loss of the unit, than have it fail you, the customer when you need it most. As it describes in the product’s name, it requires water (aqua). If for any reason your area loses water pressure, or electricity for wells, our product will not be able to work as designed. These are just some of the VARIABLES WE CAN NOT CONTROL. There are too many others to get into. PLEASE understand for our Product Guarantee.
The Ember Aqua Shield comes with a limited warranty subject to the following:

Warranties apply only with respect to defects in material and/or workmanship and do not extend to subsequent or consequential damage, loss of use or personal injury situations.

 
Warranty claims will be recognized only from the original purchaser when validated by purchase documents.
 
Warranties do not cover damages resulting from improper installation, neglect, misuse, negligence, or unauthorized repair/alteration of the product. Specifically, heat/flame, abrasion and snag damage of hoses is not covered nor is damage to the sprinkler system resulting from the ingestion of foreign materials.
 
It is recommended that packages be opened carefully and that all packaging materials be saved for at least 14 days in case there is a damage claim or for returning the unit.
 
 
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